Retain Clients Forever
Overview About the Author

Retain Clients Forever

Do you wish your members would fall in love with your brand and stay loyal to it forever? Don’t leave it to chance. Learn to get strategic about every step of client’s journey, whether they are training with you from home or in person. From their orientation to goal setting to integrating them into the culture of your community, implement a client system that leads to better results and improved communication with them inside and outside the club.

Billy Polson

Billy Polson, named one of America's Best 100 Trainers by Men's Journal, is a three time fitness entrepreneur, an international presenter, and a business consultant for pioneering trainers and fitness studio owners worldwide. In 2004, looking to build an unparalleled training facility and a community of San Francisco’s leading fitness specialists, Billy founded DIAKADI Fitness, awarded the Bay Area’s ‘Top Trainers/Gym’ for 14 years. His fitness entrepreneur consulting company, The Business Movement, has assisted thousands of fitness business owners with developing the confidence and momentum for achieving their ultimate brands.

matthewwright22@gmail.com

Matt Wright MS, EP-C is a Partner at The Fort Athletic Club in Oceanport, NJ. Matt has spent 10+ years in Fitness Leadership with an emphasis on member engagement, programmatic solutions for personal/group training, staff education/retention and team culture. Matt is an International Presenter/Educator, member of the IDEA World Personal Trainer Committee and former President of NEHRSA. Matt has educated as an adjunct professor teaching: Kinesiology, Anatomy & Physiology, and Exercise Technique & Prescription. He holds a Masters Degree in Sport & Exercise Psychology and is a Certified Exercise Physiologist. 

Sheldon McBee

Sheldon McBee, MS, has a master's in degree in human nutrition, is an ACE-certified personal trainer, and has over 18 years of experience in health and fitness. He is an experienced international presenter, lecturer, business consultant, fitness content developer and training director. Sheldon is a passionate and dynamic presenter who has been featured in numerous fitness education and training videos, and is currently the personal training director for Universal Athletic Club based in Lancaster, Pennsylvania.
Become a member

Learning Objectives

  1. Identify how to make first impressions with prospects and members to drive them toward your club/program.
  2. Review different approaches to onboarding your members for long-term success and results.
  3. Discover a variety of ways to build community with your members to connect them to your brand at a deeper level.
  4. Obtain ideas on events, fundraisers and programs you can offer your members to drive customer experience.
  5. Describe you can set your clients up for success in their programs through an elaborate evaluation process.
  6. Create opportunities to drive revenue both in person and virtually by adjusting your program offerings.

Course Procedure

  1. Enroll in the course.
  2. View the course content.
  3. Take the test. (You must score 80% to pass. If you do not pass, you may retake the test.)
  4. Print your certificate of completion.

Course Content

  • Retain Clients Forever
  • Retain Clients Forever - PPT
  • Retain Clients Forever